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FAQ's

Frequently Asked Questions (FAQ)

Welcome to the Frequently Asked Questions page of The Psychologist E-Store. Here, we’ve compiled the most common questions to help you navigate our website and digital products. If you can’t find the information you need, feel free to contact us directly.

1. What kind of products does The Psychologist E-Store offer?
We offer a variety of digital products related to mental health, psychology, and well-being. Our products include:

These products are available in various formats, such as JPG, PNG, SVG, EPS, and more, suitable for different personal and professional uses.

2. Are your products physical or digital?
All of our products are digital. Once you purchase a product, you will be able to download it immediately in the available file formats.

3. How do I download the digital products?
After completing your purchase, you will receive an email with a download link for the product(s). 

4. Do you offer refunds or exchanges?
Due to the digital nature of our products, we do not offer refunds or exchanges. Once a purchase is made and the product is downloaded, it is considered final. Please make sure to review your order carefully before completing the transaction.

5. How can I contact customer support if I need help?
If you need assistance or have any questions, please reach out to our customer support team at:
Email: estore@thepsychologist.in
We strive to respond to all inquiries within 1-2 business days.

6. Can I use the digital products for commercial purposes?
Our digital products are intended for personal, non-commercial use only, unless otherwise stated. You may not resell, distribute, or use the products in a manner that violates copyright laws or the terms of use. For commercial usage, please contact us for further information.

7. What formats are the digital products available in?
Our products are available in several file formats, including:

Each product page will clearly list the available formats for the specific product.

8. How do I access the digital products after purchase?
Once your payment is processed, you will immediately receive a download link for the purchased product. You can access this link via email or from your account's order history on the website.

9. How can I be sure the products are safe to use?
We prioritize your safety and privacy. All our digital products are carefully curated and tested to ensure that they meet high-quality standards. We also ensure that our website is secure and encrypted to protect your personal and payment information.

10. Do you offer custom digital products or services?
At the moment, we only offer the products available on our website. However, if you're interested in custom digital products, such as illustrations or content related to psychology, feel free to contact us. We can discuss your needs and see if a custom solution is possible.

11. Is there a membership or subscription option?
Currently, we do not offer membership or subscription services. All products are available for individual purchase. We will notify you of any updates or future offerings via our newsletter.

12. How do I stay updated on new products or promotions?
You can subscribe to our newsletter for the latest updates, new product releases, promotions, and more. Simply sign up on the homepage or via our newsletter subscription page.

13. What should I do if I can’t download my purchased product?
If you experience any issues with downloading a product, please contact our customer support team immediately. Ensure that you check your spam/junk folder for the download email. If the problem persists, we’ll help resolve the issue as soon as possible.

14. How do I know if the products are suitable for my needs?
We provide detailed descriptions, previews, and information on each product page to help you understand its content and potential uses. If you have specific needs or are unsure, you can always reach out to us for guidance before making a purchase.

15. Are there any discounts or offers available?
We occasionally offer discounts and promotions on our products. To stay informed about the latest offers, subscribe to our newsletter, and follow us on social media for updates.

If you have any other questions that are not answered here, feel free to contact us. We’re here to help!

Contact Us
Email: estore@thepsychologist.in